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Lunosin

Terms of service

These terms apply whenever you browse this website or place an order with us. They are written to be read, not to be hidden behind. If anything here is unclear, ask us before you order.

1. Who you are dealing with

This store is operated by Dex Solutions LLC, Limited Liability Company registered in the State of Wyoming, USA, trading as Lunosin. Our registered address is 30 N Gould St, Sheridan, WY 82801, USA. Full company details are on the company information page.

In these terms, “we”, “us” and “our” mean Dex Solutions LLC. “You” means the person browsing the site or placing an order.

2. Who can order

You may place an order if you are at least 18 years old, or the age of majority where you live, and you have the legal capacity to enter into a contract. If you are ordering on behalf of a business, you confirm you are authorised to do so.

3. What we sell

We sell a single main product together with a small number of related accessories and consumables. Every purchase is a one-time purchase. Buying a multi-pack or a refill does not enrol you in a subscription, a membership, or any recurring charge. We will never charge a card again without you placing a new order.

We describe our products as accurately as we can. Photography, illustration and on-screen colour are representations, and small variations in finish between production batches are normal and are not a fault.

4. Placing an order

Adding items to your bag is not an order. When you complete checkout you are making an offer to buy. A contract is formed only when we send you an email confirming that your order has been accepted and dispatched.

We may decline or cancel an order, and refund you in full, if:

  • the item is out of stock or has been discontinued;
  • there was a genuine and obvious error in the price or description;
  • we cannot deliver to the address you gave us;
  • we reasonably suspect fraud or a breach of these terms.

Please check the delivery address and your contact details before paying. If you spot a mistake, contact us immediately — we can usually correct it before dispatch, but not after.

5. Prices, payment and currency

Prices are shown in USD and may change at any time, but a change will never affect an order we have already accepted. The total you see at checkout — including delivery and any tax — is the amount that will be charged.

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay and PayPal. Payment is taken by our payment provider, not by us; we never see or store your full card number.

If a price is obviously wrong — for example a decimal point in the wrong place — we are not obliged to supply at that price. We will contact you, and you can confirm at the corrected price or cancel for a full refund.

6. Delivery

We aim to prepare orders within 1-2 business days, then hand them to the carrier. Delivery estimates are estimates, not guarantees, and the carrier’s timing is outside our direct control. Full detail is on the shipping page.

Risk in the goods passes to you on delivery. If an order arrives damaged, tell us promptly and we will put it right.

7. Cancelling, returning and refunds

You can cancel before dispatch within 30 minutes from placing your order, and you can return an unwanted item within 30 days of delivery provided it is unused, in its original packaging, with all accessories included. The full process, who pays return postage, and the exclusions are set out on the returns and refunds page, which forms part of these terms.

8. Safe and correct use

Read the instructions supplied with the product before first use, and keep them. Use the product only for its intended purpose, and use only the components and accessories supplied or sold by us for it. Do not attempt to open, modify or repair the product yourself.

Stop using the product and contact us if it is damaged, behaves unexpectedly, or causes any discomfort or irritation. If you have a medical condition, are pregnant, or are unsure whether the product is suitable for you, speak to a qualified professional before using it. Nothing we publish is medical advice.

9. Warranty and faulty goods

6 months from the delivery date, covering manufacturing faults such as a broken clasp, a failed setting or a stone coming loose. We will repair, replace or refund at our option. It does not cover gradual wear of the plating, which is normal with use, or damage from contact with water, perfume, lotions or chemicals.

A warranty covers manufacturing faults. It does not cover normal wear, consumable parts, accidental damage, or damage caused by use that does not follow the instructions. A warranty is in addition to your legal rights, never a replacement for them.

10. Your legal rights

Nothing in these terms removes or limits any right you have under consumer law that cannot be excluded by agreement. If any part of these terms conflicts with a mandatory legal right you have, that legal right applies. If a court finds any clause unenforceable, the rest of these terms continue to apply.

These terms contain no compulsory arbitration clause and no class-action waiver. If something goes wrong, contact us first — almost everything is resolved by email.

11. Using this website

You may use this site to browse and to buy. You may not attempt to interfere with it, scrape it at a scale that affects other people, copy its design or content for a competing store, or use it for anything unlawful.

The text, imagery, layout and branding on this site belong to us or to our licensors. Links to other websites are provided for convenience only; we do not control them and are not responsible for their content.

12. Our responsibility to you

We are responsible for loss that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses such as lost profit or lost opportunity, since our products are sold for personal use.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. These terms do not impose a blanket cap on our liability.

13. Changes to these terms

We may update these terms — for example if the law changes or we change how we operate. The version that applies to your order is the version published when you placed it. The date at the top of this page shows when it was last changed.

14. Governing law

These terms are governed by the law of the State of Wyoming. If you live elsewhere, you keep the benefit of any mandatory consumer protections of your own country, and you may be able to bring proceedings there.

15. Contact us

Email [email protected] and a person will reply, normally within 1 business day. Include your order number if you have one — it makes everything faster.