Shipping

What happens between you paying and a parcel arriving, including the two timings people usually confuse with each other.

The short version

Preparing your order: 1-2 business days
Carrier transit: 3-6 business days in the US, 7-14 business days internationally
Delivery cost: Free on all orders
We ship to: the United States and most international destinations
Import duties: We cover all import duties and taxes. The total you pay at checkout is the final amount — there is nothing to pay on delivery.

Two timings, not one

Almost every delivery question comes down to these being read as a single number. They are not.

Preparing your order (1-2 business days). We pick, pack and label it. This happens on working days.
Carrier transit (3-6 business days in the US, 7-14 business days internationally). The time the courier takes once the parcel leaves us.

Your total wait is the two added together, starting from the next working day after you order. Orders placed at a weekend or on a public holiday start processing on the next working day.

What delivery costs

Free on all orders. Whatever the rule, the figure shown in your checkout total is the one that will be charged — there are no delivery charges added after you pay.

Where we deliver

We currently ship to the United States and most international destinations.

A country appearing in the address dropdown is not by itself confirmation that we can serve every address in it. Some carriers will not deliver to PO boxes, freight-forwarding addresses, or certain remote postcodes. If there is a problem with your address we will email you before charging or dispatching.

Import duties and taxes

We cover all import duties and taxes. The total you pay at checkout is the final amount — there is nothing to pay on delivery.

Where duties are payable by you, they are set by your own country’s customs authority, not by us, and we cannot predict or refund them. We do not under-declare the value of a parcel or mark an order as a gift — doing so is illegal and it voids your insurance if anything goes wrong.

Tracking

You will get a dispatch email with tracking as soon as the parcel leaves us. Tracking can take up to a day to start updating after it is issued — that gap is normal and does not mean anything is wrong.

If something goes wrong

The parcel is late

Carriers occasionally run behind, especially around holidays. If your parcel is past its estimate, email us with your order number and we will chase the carrier on your behalf.

Tracking says delivered but nothing arrived

Check with anyone else at the address and with immediate neighbours, and look for a safe-place photo in the tracking. If it still has not turned up, contact us. We treat a parcel as lost after 15 business days past the latest delivery estimate (25 for international orders) and will replace or refund it.

It arrived damaged or incomplete

Email us with your order number and a photo of the packaging and the item. Keep the packaging until it is resolved — carriers often ask for it. Do not do anything unsafe to document a problem.

You used the wrong address

Contact us immediately. Before dispatch we can almost always fix it. After dispatch we are dependent on the carrier, and a parcel delivered to a correct-as-entered but wrong address may not be recoverable.

Your legal rights

Delays do not remove any cancellation or refund right you have by law. If delivery takes unreasonably long, you may be entitled to cancel and be refunded in full. See returns and refunds and our terms of service.

Delivery questions

Email [email protected] with your order number. We aim to reply within 1 business day.